Terms of Service

Effective Date: March 16, 2026

Welcome to Baldur ("the Service"), operated by AIO Inc. ("we," "us," or "our"). Baldur is an AI-powered tool designed to help Texas inmates and their families prepare parole packets. By accessing or using Baldur at baldur-parole.netlify.app, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the Service.

1. Nature of the Service

Baldur uses artificial intelligence to assist users in organizing and preparing informational materials that may be included in a parole packet for consideration by the Texas Board of Pardons and Paroles. The Service provides templates, guidance, and AI-generated content to help families and supporters navigate the parole preparation process.

What Baldur Does

• Helps organize information for parole packet preparation
• Provides general educational information about the Texas parole process
• Generates draft content based on user-provided information
• Offers guidance on what materials are commonly included in parole packets

What Baldur Does NOT Do

• Provide legal advice or legal representation
• Guarantee parole or any particular outcome
• Represent users before the Texas Board of Pardons and Paroles or any government body
• Serve as a substitute for a licensed attorney
• File documents on your behalf with any court or agency

2. No Attorney-Client Relationship

Your use of Baldur does not create an attorney-client relationship between you and AIO Inc., or between you and any person or entity associated with the Service. No confidential or privileged relationship is formed by your use of this Service.

In compliance with Texas Government Code §81.101–81.106 and Texas Penal Code §38.123, Baldur does not engage in the practice of law. The Service is a technology tool that assists users in organizing their own information — it does not exercise legal judgment on behalf of any user.

3. No Guarantee of Outcomes

Parole decisions are made solely by the Texas Board of Pardons and Paroles. Baldur has no influence, affiliation, or relationship with the Board, the Texas Department of Criminal Justice (TDCJ), or any government agency. Use of this Service does not improve, guarantee, or otherwise affect the likelihood of any parole decision.

4. AI-Generated Content Disclaimer

Baldur uses artificial intelligence (powered by large language models) to generate content and suggestions. AI-generated content:

• May contain errors, inaccuracies, or omissions
• May not reflect the most current laws, regulations, or procedures
• Should be independently verified by the user before submission to any agency
• Is not a substitute for professional legal review

You are solely responsible for reviewing, verifying, and approving any content generated by Baldur before using it in any capacity.

5. No Affiliation Disclaimer

Baldur and AIO Inc. are not affiliated with, endorsed by, or connected to:

• The Texas Board of Pardons and Paroles
• The Texas Department of Criminal Justice (TDCJ)
• Any state or federal government agency
• Any law firm, attorney, or legal aid organization

6. User Responsibilities

By using Baldur, you agree that:

• You will provide accurate and truthful information
• You will not use the Service for any unlawful purpose
• You understand the limitations of AI-generated content and will verify all information
• You are responsible for all decisions made based on the Service's output
• You will not rely solely on Baldur for any legal matter
• You will seek qualified legal counsel for your specific situation

7. Eligibility

Baldur is intended for use by adults (18 years of age or older). If you are under 18, you may only use the Service with the involvement and consent of a parent or legal guardian. The Service is designed primarily for use by families and supporters of individuals incarcerated in the Texas state prison system.

8. Intellectual Property

All content, design, software, and materials comprising the Baldur platform are the property of AIO Inc. and are protected by copyright, trademark, and other intellectual property laws. You may use the Service for its intended personal, non-commercial purpose of preparing parole-related materials.

Content you generate using Baldur (such as letters and supporting documents) belongs to you, but the underlying technology, templates, and AI systems remain the property of AIO Inc.

9. Limitation of Liability

To the fullest extent permitted by law, AIO Inc. and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of or inability to use the Service
• Any errors, inaccuracies, or omissions in AI-generated content
• Any parole decisions or outcomes
• Any actions taken based on information provided by the Service
• Unauthorized access to or alteration of your transmissions or data

Our total liability for any claim arising from the use of the Service shall not exceed the amount you paid to use the Service (if any) during the twelve (12) months preceding the claim.

10. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

11. Indemnification

You agree to indemnify, defend, and hold harmless AIO Inc. and its affiliates from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

12. Modifications to the Service and Terms

We reserve the right to modify, suspend, or discontinue the Service at any time without notice. We may also update these Terms from time to time. The "Effective Date" at the top of this page indicates when the Terms were last revised. Your continued use of the Service after any changes constitutes your acceptance of the updated Terms.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Service shall be resolved in the state or federal courts located in Tarrant County, Texas.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and AIO Inc. regarding the use of Baldur and supersede all prior agreements and understandings.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

AIO Inc.
4800 Benbrook Blvd, Suite A
Benbrook, TX 76116
Email: alfred@aioglobal.com